Part 1 How to Uncover Low-Hanging Fruit: Seeing the Problem is Harder than Solving the Problem 1 -- Chapter 1 Put a Price Tag on Everything to Stop the Waste 5 -- Chapter 2 "Value Engineer" Your Products to Eliminate What Your Customers Won't Pay For 7 -- Chapter 3 Ask "Why?" Five Times to See the Real Problem 9 -- Chapter 4 Ask, "How Do We Know That Is True?" 12 -- Chapter 5 You Need to Tag It to Bag It: Name a Problem to Help Everyone See It! 17 -- Chapter 6 Don't Be Fooled by Misleading Metrics: Zero in on the Ugly and Rattle the Status Quo by Turning Metrics Upside Down 19 -- Chapter 7 The 80/20 Rule: Everyone Knows It, but Few Use It! 22 -- Chapter 8 Find Quick and-Dirty Data to Get Refined Insights 24 -- Chapter 9 Benchmarking Is a Mistake 26 -- Chapter 10 Use Brainstorming in a New Way: To Find Problems, Not Solutions 28 -- Part 2 Now that You See it, Solve It! 29 -- Chapter 11 Ask the People Closest to the Work for Their Ideas 33 -- Chapter 12 Get Out of Your Office and Go See for Yourself 36 -- Chapter 13 Stop Ignoring Your Introverts 38 -- Chapter 14 Turn Complaints into Collaboration: The Interdepartmental Job Swap 41 -- Chapter 15 Other People Have Great Ideas-Just Ask Your New Hires and Your Vendors! 13 -- Chapter 16 Does Your Customers' Journey Take Them on a Road Full of Potholes? 47 -- Chapter 17 Unintentional Squelch 50 -- Chapter 18 Stop Brainstorming to Find New Ideas That Move the Profit Needle 52 -- Chapter 19 Making Problems Harder Can Make Finding Solutions Easier 54 -- Chapter 20 Use a Checklist-It Works for Fighter Pilots and Brain Surgeons, and It Will Work for You! 56 -- Chapter 21 Actually... Just Don't Do It! 58 -- Chapter 22 Give People What They Need, Not What They Want 60 -- Chapter 23 Simplify 62 -- Chapter 24 Push Work Down to the Lowest-Paid Person Capable of Doing It 64 -- Chapter 25 Save a Bundle: Take Simple and Low Tech over Sexy and High Tech 66 -- Chapter 26 Save More than a Bundle: Go No Tech over Low Tech! 6H -- Chapter 27 Borrow Good Ideas 70 -- Chapter 28 Force People to Get Help 72 -- Part 3 Motivate Your Team to Harvest Low-Hanging Fruit 73 -- Chapter 29 Create an Idea-Based Budget 75 -- Chapter 30 Five Surprising Words That Keep a Good Executive from Being Great: "I Want Everyone on Board" 77 -- Chapter 31 If You Want the Money, Spend the Time 79 -- Chapter 32 Executive Motivators That Demotivate Everyone Else 81 -- Chapter 33 Corporate Imposter Syndrome: "The Better I Do, the Worse You'll Think of Me" 82 -- Chapter 34 Improving the Company Should Be Everyone's "Job One" 84 -- Chapter 35 Sweat the Small Stuff 86 -- Chapter 36 Rally the Troops 89 -- Chapter 37 Catch the Vision or Catch the Bus 94 -- Chapter 38 Eliminate Corporate Whac-A-Mole 96 -- Chapter 39 Beat the Competition by First Beating Your Teammates 98 -- Chapter 40 "Blame the Other Guy" Syndrome 100 -- Chapter 41 How Dimming the Lights Increases Productivity, and Why Paying Attention Pays Staggering Dividends 102 -- Chapter 42 Firings Can Boost Motivation 104 -- Part 4 One Company-It's Not an Impossible Dream 107 -- Chapter 43 Form a Steering Committee to Make Sure the Left Hand Knows What the Right Hand Is Doing! 109 -- Chapter 44 "Pocket Fisherman" Yes;" Pocket Veto," No! 112 -- Chapter 45 Hold Collaboration Workshops 114 -- Chapter 46 One Monthly Meeting You Must Hold 116 -- Chapter 47 Celebrate Good Times, Come On 117 -- Part 5 Decide and Deliver 119 -- Chapter 48 Three Essential Parts of a GOOD Idea 123 -- Chapter 49 Miracle of Deadlines 125 -- Chapter 50 For Big Results, Focus on Small Ideas 127 -- Chapter 51 Fight the War with the Army You Have, Not the One You Want 129 -- Chapter 52 Add to Your Army Only When Necessary 131 -- Chapter 53 Create an "Idea" Flight Plan That Coordinates Implementation 132 -- Chapter 54 People Who Implement the Idea Should Help to Develop the Idea: Make Sure the Buy-In Is Built In 134 -- Part 6 Accountability: The Holy Grail! 137 -- Chapter 55 Devil's in the Details: Track Every Idea, Every Dollar, Every Month 139 -- Chapter 56 Golden Rule: Withdraw and Replace 141 -- Chapter 57 Follow the Money All the Way to the Budget 142 -- Chapter 58 Don't Let Someone Else Dictate the Value of the Ideas You Implement 144 -- Chapter 59 Want to Actually See the Earnings? Lock the Vault 146 -- Chapter 60 Track Your Position Plan 148 -- Chapter 61 It's Not What You Start, It's What You Finish 149 -- Chapter 62 ROI: Making the Investment Is Easy, Now Make Sure You Get the Return 151 -- Chapter 63 Learn from Your Mistakes: The After-Action Report 153 -- Part 7 Need More Time? It's Easier to Find than You Think! 155 -- Chapter 64 "Everyone Is Entitled to Their Own Opinion, but Not Their Own Facts" 159 -- Chapter 65 Replace Agendas with Game Plans 161 -- Chapter 66 Ban Meeting Tourists 163 -- Chapter 67 Don't Have a 60-Minutc Meeting to Do 22 Minutes of Work 164 -- Chapter 68 Watch the Clock! 165 -- Chapter 69 Use Hard Starts, Not Just Hard Stops, for Your Meetings 166 -- Chapter 70 Obligation to Dissent 167 -- Chapter 71 Talk More, E-Mail Less 170 -- Chapter 72 PowerPoint Kills 171 -- Chapter 73 Schedule a Little "Me" Time 173 -- Chapter 74 If You Feel Busy, Take on Even More Important Work 175 -- Chapter 75 Increase Your Return on Time 176 -- Chapter 76 In Order to Shine, Have Other People Do Your Work! 177 -- Chapter 77 Mom Should Have Said, "Don't Always Do Your Best!" 178 -- You Can Find the Time-Now Use It Wisely! 180 -- Part 8 Win Over the Skeptics, Cynics, and Faint of Heart! 189 -- Part 9 P.S. For Our C-Suite Readers (And those Aspiring to Get There)! 191 -- And a Few More Thoughts for Everyone... Fight Decision Fatigue 196.