Delivering knock your socks off service / Performance Research Associates.
Record details
- ISBN: 0814417558
- ISBN: 9780814417553
- Physical Description: xiii, 226 pages : illustrations ; 23 cm
- Edition: 5th edition
- Publisher: New York : American Management Association, [2012]
- Copyright: ©2012
Content descriptions
- General Note:
- "20th anniversary edition."Includes index.
- Formatted Contents Note:
- The fundamental principles of knock your socks off service -- The how to's of knock your socks off service -- Communicating knock your socks off service -- The problem-solving side of knock your socks off service -- Knock your socks off service fitness: taking care of you.
Search for related items by subject
- Subject:
- Customer services.
Available copies
- 2 of 2 copies available at NC Cardinal. (Show)
- 1 of 1 copy available at McDowell County Public Library.
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Marion Library | 658.812 PER (Text) | 37810435089528 | Adult Nonfiction | Available | - |
