The one minute apology : a powerful way to make things better / Ken Blanchard and Margret McBride.
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.
Record details
- ISBN: 0688169813
- ISBN: 9780688169817
- Physical Description: xi, 114 ; 22 cm
- Edition: 1st edition
- Publisher: New York : William Morrow, [2003]
- Copyright: ©2003
Content descriptions
- Formatted Contents Note:
- Journey 1 -- Company President 2 -- Young Man 3 -- One Minute Manager 6 -- One Minute Apology 8 -- Surrender 22 -- Integrity 31 -- Not Attached To Outcome 52 -- Apology At Home And At Work 55 -- Taking Responsibility 70 -- Self-Appreciation 74 -- Apologizing To Yourself 80 -- Self-Respect And The One Minute Apology 83 -- A Chance To Get It Right 88 -- A Way Of Saying Thank You 91 -- Moment Of Truth 96 -- President's One Minute Apology 103.
Search for related items by subject
- Subject:
- Apologizing.
Leadership.
Available copies
- 6 of 7 copies available at NC Cardinal. (Show)
- 0 of 0 copies available at McDowell County Public Library.
Holds
- 0 current holds with 7 total copies.
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