Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and others].
Record details
- ISBN: 0071401946
- ISBN: 9780071401944
- Physical Description: xv, 240 pages : illustrations ; 23 cm
- Publisher: New York : McGraw-Hill, [2002]
- Copyright: ©2002
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (page 229) and index.
- Formatted Contents Note:
- Ch. 2 Mastering Crucial Conversations: The Power of Dialogue 17 -- Ch. 3 Start with Heart: How to Stay Focused on What You Really Want 27 -- Ch. 4 Learn to Look: How to Notice When Safety Is at Risk 45 -- Ch. 5 Make It Safe: How to Make It Safe to Talk about Almost Anything 65 -- Ch. 6 Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt 93 -- Ch. 7 State My Path: How to Speak Persuasively, Not Abrasively 119 -- Ch. 8 Explore Others' Paths: How to Listen When Others Blow Up or Clam Up 141 -- Ch. 9 Move to Action: How to Turn Crucial Conversations into Action and Results 161 -- Ch. 10 Putting It All Together: Tools for Preparing and Learning 179 -- Ch. 11 Yeah, But: Advice for Tough Cases 193 -- Ch. 12 Change Your Life: How to Turn Ideas into Habits 215.
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Available copies
- 5 of 6 copies available at NC Cardinal.
- 0 of 0 copies available at McDowell County Public Library.
Holds
- 0 current holds with 6 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Carver School Road Branch | 153.6 C 2002 (Text) | 0112523780459 | Adult Nonfiction | Checked out | 08/18/2026 |
| Lewisville Branch | 153.6 C (Text) | 0112517439876 | Adult Nonfiction | Available | - |
| Montgomery County Public Library | 153.6 P (Text) | 38198000186799 | Adult Nonfiction | Available | - |
| Paddison Memorial Branch | 153.6 C (Text) | 0112523305570 | Adult Nonfiction | Available | - |
| Richard H. Thornton Main Library | 153.6 CRUCIAL (Text) | 42756201101331 | Adult Nonfiction | Available | - |
| Weaverville Library | 153.6 CRU (Text) | 0020513399863 | Adult Nonfiction | Available | - |
Accessibility Features
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|---|---|---|---|
| 001 | 2557582 | ||
| 003 | CARDINAL | ||
| 005 | 20131130183505.0 | ||
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| 020 | . | ‡a0071401946 ‡q(alkaline paper) | |
| 020 | . | ‡a9780071401944 ‡q(alkaline paper) | |
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| 042 | . | ‡apcc | |
| 082 | 0 | 0. | ‡a153.6 ‡221 |
| 245 | 0 | 0. | ‡aCrucial conversations : ‡btools for talking when stakes are high / ‡cKerry Patterson [and others]. |
| 264 | 1. | ‡aNew York : ‡bMcGraw-Hill, ‡c[2002] | |
| 264 | 4. | ‡c©2002 | |
| 300 | . | ‡axv, 240 pages : ‡billustrations ; ‡c23 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical references (page 229) and index. | |
| 505 | 0 | 0. | ‡gCh. 2 ‡tMastering Crucial Conversations: The Power of Dialogue ‡g17 -- ‡gCh. 3 ‡tStart with Heart: How to Stay Focused on What You Really Want ‡g27 -- ‡gCh. 4 ‡tLearn to Look: How to Notice When Safety Is at Risk ‡g45 -- ‡gCh. 5 ‡tMake It Safe: How to Make It Safe to Talk about Almost Anything ‡g65 -- ‡gCh. 6 ‡tMaster My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt ‡g93 -- ‡gCh. 7 ‡tState My Path: How to Speak Persuasively, Not Abrasively ‡g119 -- ‡gCh. 8 ‡tExplore Others' Paths: How to Listen When Others Blow Up or Clam Up ‡g141 -- ‡gCh. 9 ‡tMove to Action: How to Turn Crucial Conversations into Action and Results ‡g161 -- ‡gCh. 10 ‡tPutting It All Together: Tools for Preparing and Learning ‡g179 -- ‡gCh. 11 ‡tYeah, But: Advice for Tough Cases ‡g193 -- ‡gCh. 12 ‡tChange Your Life: How to Turn Ideas into Habits ‡g215. |
| 650 | 0. | ‡aInterpersonal communication. ‡0(CARDINAL)242768 | |
| 650 | 0. | ‡aInterpersonal relations. ‡0(CARDINAL)242770 | |
| 700 | 1 | . | ‡aPatterson, Kerry, ‡d1946- ‡0(CARDINAL)341719 |
| 902 | . | ‡aMARCIVE 201809 | |
| 902 | . | ‡aMARCIVE 201909 | |
| 902 | . | ‡aMARCIVE 202106 | |
| 901 | . | ‡a2557582 ‡bOCLC ‡c2557582 ‡tbiblio ‡soclc | |
