Record details

• ISBN: 0071401946
• ISBN: 9780071401944
• Physical Description: xv, 240 pages : illustrations ; 23 cm
• Publisher: New York : McGraw-Hill, [2002]
• Copyright: ©2002

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references (page 229) and index.

Formatted Contents Note:

Ch. 2 Mastering Crucial Conversations: The Power of Dialogue 17 -- Ch. 3 Start with Heart: How to Stay Focused on What You Really Want 27 -- Ch. 4 Learn to Look: How to Notice When Safety Is at Risk 45 -- Ch. 5 Make It Safe: How to Make It Safe to Talk about Almost Anything 65 -- Ch. 6 Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt 93 -- Ch. 7 State My Path: How to Speak Persuasively, Not Abrasively 119 -- Ch. 8 Explore Others' Paths: How to Listen When Others Blow Up or Clam Up 141 -- Ch. 9 Move to Action: How to Turn Crucial Conversations into Action and Results 161 -- Ch. 10 Putting It All Together: Tools for Preparing and Learning 179 -- Ch. 11 Yeah, But: Advice for Tough Cases 193 -- Ch. 12 Change Your Life: How to Turn Ideas into Habits 215.

Search for related items by subject

Subject:

Interpersonal communication.
Interpersonal relations.