Record details

• ISBN: 0761140387
• ISBN: 9780761140382
• Physical Description: vii, 344 pages ; 19 cm
• Publisher: New York : Workman, 2005.

Content descriptions

General Note:

"A proven system of self-advocacy that shows you how to win against: landlords, credit card companies, HMOs, banks, contractors, car dealers, employers, government agencies and more"--Cover.

Includes index.

Formatted Contents Note:

Think Like a Lawyer 5 -- Effective Letter 9 -- Letters 37 -- Goods and Services (letters 1-23) 38 -- Health Care (letters 24-37) 95 -- Liability (letters 38-39) 134 -- Government Agencies (letters 40-44) 139 -- Banks, Insurers, Credit Cards (letters 45-57) 154 -- Cease and Desist (letters 58-60) 182 -- Collection (letters 61-62) 189 -- Neighbors (letters 63-64) 193 -- Schools (letters 65-68) 197 -- Landlords (letters 69-70) 207 -- Employers and Co-Workers (letters 71-73) 211 -- Travel (letters 74-78) 219 -- Letters in Your Defense (letters 79-81) 232 -- Settlement Letters (letters 82-84) 239 -- Appendix A A Brief Guide to Small Claims Courts 247 -- Appendix B Federal Agencies 259 -- Appendix C State Agencies 261 -- Consumer Protection 261 -- Independent Review Panels for Health Claims Decisions 275 -- Insurance Commissions 289 -- Banking Agencies 296 -- Education Agencies 305 -- Agencies That Accept Consumer Complaints Against Credit Card Companies 313 -- Transportation Agencies 323 -- Appendix D Credit Reporting Agencies 329.

Search for related items by subject

Subject:

Complaint letters.
Consumer complaints.