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Uncommon service : how to win by putting customers at the core of your business Cover Image Book

Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.

Frei, Frances. (Author). Morriss, Anne. (Added Author).

Record details

  • ISBN: 9781422133316
  • ISBN: 1422133311
  • Physical Description: x, 247 pages : illustrations ; 24 cm
  • Publisher: Boston, Mass. : Harvard Business Review Press, [2012]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical notes (pages 227-231) and index.
Formatted Contents Note:
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.

Search for related items by subject

Subject: Customer relations.
Customer services.
Service industries > Management.

Available copies

  • 3 of 3 copies available at NC Cardinal. (Show)
  • 1 of 1 copy available at McDowell County Public Library.

Holds

  • 0 current holds with 3 total copies.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Marion Library 658.812 FRE (Text) 37810435048326 Adult Nonfiction Available -