Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
Record details
- ISBN: 9781422133316
- ISBN: 1422133311
- Physical Description: x, 247 pages : illustrations ; 24 cm
- Publisher: Boston, Mass. : Harvard Business Review Press, [2012]
- Copyright: ©2012
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical notes (pages 227-231) and index.
- Formatted Contents Note:
- Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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Available copies
- 2 of 2 copies available at NC Cardinal. (Show)
- 1 of 1 copy available at McDowell County Public Library.
Holds
- 0 current holds with 2 total copies.
Show All Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Marion Library | 658.812 FRE (Text) | 37810435048326 | Adult Nonfiction | Available | - |
