My Account

Numerous Cardinal libraries in western NC are temporarily closed due to impacts of Hurricane Helene. This may cause delays in the fulfillment of hold requests. Please contact your local library or county/municipal officials for more info on closures in your area.

The drama-free office : a guide to healthy collaboration with your team, coworkers, and boss Cover Image

The drama-free office : a guide to healthy collaboration with your team, coworkers, and boss / Jim Warner and Kaley Klemp.

Warner, Jim, 1950- (Author). Klemp, Kaley. (Added Author).

Summary:

Describes various types of office saboteurs and offers advice and methods on ways to defuse difficult situations and dramatic confrontations and create a collaborative workplace.

Record details

ISBN: 9781608321179
ISBN: 1608321177
Physical Description: 205 pages : illustrations ; 22 cm
Edition: First edition.
Publisher: Austin, Tex : Greenleaf Book Group Press, [2011]
Copyright: ©2011

Content descriptions

Formatted Contents Note:

Setting the stage -- Overture. The drama at Riva ; Overcoming drama with authenticity -- The four drama roles. The complainer ; The cynic ; The controller ; The caretaker -- Getting yourself out of drama. Review your own scripts ; Shifting out of your drama -- Guiding others out of drama. The tools for defusing drama ; The seven steps for dealing with drama ; Putting the tools and processes to work ; The team meeting ; Managing up -- Conclusion: Being an authentic leader.