Delivering knock your socks off service / Performance Research Associates.
Record details
- ISBN: 0814417558
- ISBN: 9780814417553
- Physical Description: xiii, 226 pages : illustrations ; 23 cm
- Edition: 5th edition
- Publisher: New York : American Management Association, [2012]
- Copyright: ©2012
Content descriptions
- General Note:
- "20th anniversary edition."Includes index.
- Formatted Contents Note:
- The fundamental principles of knock your socks off service -- The how to's of knock your socks off service -- Communicating knock your socks off service -- The problem-solving side of knock your socks off service -- Knock your socks off service fitness: taking care of you.
Search for related items by subject
- Subject:
- Customer services.
Available copies
- 2 of 2 copies available at NC Cardinal. (Show)
- 1 of 1 copy available at McDowell County Public Library.
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Marion Library | 658.812 PER (Text) | 37810435089528 | Adult Nonfiction | Available | - |
Accessibility Features
| LDR | 01335nam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 2587973 | ||
| 003 | CARDINAL | ||
| 005 | 20111223143552.8 | ||
| 008 | 110408t20122012nyua 001 0 eng | ||
| 010 | . | ‡a 2011014619 | |
| 020 | . | ‡a0814417558 ‡q(paperback) | |
| 020 | . | ‡a9780814417553 ‡q(paperback) | |
| 040 | . | ‡aDLC ‡beng ‡erda ‡cDLC ‡dTnLvILS | |
| 042 | . | ‡apcc | |
| 050 | 0 | 0. | ‡aHF5415.5 ‡b.A53 2012 |
| 082 | 0 | 0. | ‡a658.8/12 ‡222 |
| 110 | 2 | . | ‡aPerformance Associates, Inc. |
| 245 | 1 | 0. | ‡aDelivering knock your socks off service / ‡cPerformance Research Associates. |
| 250 | . | ‡a5th edition | |
| 264 | 1. | ‡aNew York : ‡bAmerican Management Association, ‡c[2012] | |
| 264 | 4. | ‡c©2012 | |
| 300 | . | ‡axiii, 226 pages : ‡billustrations ; ‡c23 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 500 | . | ‡a"20th anniversary edition." | |
| 500 | . | ‡aIncludes index. | |
| 505 | 0 | . | ‡aThe fundamental principles of knock your socks off service -- The how to's of knock your socks off service -- Communicating knock your socks off service -- The problem-solving side of knock your socks off service -- Knock your socks off service fitness: taking care of you. |
| 650 | 0. | ‡aCustomer services. | |
| 902 | . | ‡aMARCIVE 201809 | |
| 902 | . | ‡aMARCIVE 201909 | |
| 901 | . | ‡a2587973 ‡bUnknown ‡c2587973 ‡tbiblio | |
