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The one minute apology : a powerful way to make things better Cover Image Book

The one minute apology : a powerful way to make things better / Ken Blanchard and Margret McBride.

Blanchard, Kenneth H. (Author). McBride, Margret. (Added Author).

Summary:

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Record details

  • ISBN: 0688169813
  • ISBN: 9780688169817
  • Physical Description: xi, 114 ; 22 cm
  • Edition: 1st edition
  • Publisher: New York : William Morrow, [2003]

Content descriptions

Formatted Contents Note:
Journey 1 -- Company President 2 -- Young Man 3 -- One Minute Manager 6 -- One Minute Apology 8 -- Surrender 22 -- Integrity 31 -- Not Attached To Outcome 52 -- Apology At Home And At Work 55 -- Taking Responsibility 70 -- Self-Appreciation 74 -- Apologizing To Yourself 80 -- Self-Respect And The One Minute Apology 83 -- A Chance To Get It Right 88 -- A Way Of Saying Thank You 91 -- Moment Of Truth 96 -- President's One Minute Apology 103.

Search for related items by subject

Subject:
Apologizing.
Leadership.

Available copies

  • 6 of 7 copies available at NC Cardinal. (Show)
  • 0 of 0 copies available at McDowell County Public Library.

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  • 0 current holds with 7 total copies.
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MARC Record

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0012584190
003CARDINAL
00520110511131537.0
008040123s2003 nyu 000 0 eng d
010 . ‡a 2004296314
020 . ‡a0688169813 ‡q(alkaline paper)
020 . ‡a9780688169817 ‡q(alkaline paper)
035 . ‡a(OCoLC)51310693
040 . ‡aB@L ‡beng ‡erda ‡cB@L ‡dDLC ‡dBAKER ‡dBTCTA ‡dYDXCP ‡dOKM ‡dIFA ‡dOCLCQ ‡dHALAN ‡dDMY ‡dOCLCQ ‡dHQG
042 . ‡alccopycat
050 4. ‡aHD30.3 ‡b.B52 2003
05000. ‡aBF575.A75 ‡bB57 2003
08200. ‡a158.2 ‡222
08204. ‡a658.4/5 ‡221
1001 . ‡aBlanchard, Kenneth H. ‡0(CARDINAL)123078
24514. ‡aThe one minute apology : ‡ba powerful way to make things better / ‡cKen Blanchard and Margret McBride.
250 . ‡a1st edition
264 1. ‡aNew York : ‡bWilliam Morrow, ‡c[2003]
264 4. ‡c©2003
300 . ‡axi, 114 ; ‡c22 cm
336 . ‡atext ‡btxt ‡2rdacontent
337 . ‡aunmediated ‡bn ‡2rdamedia
338 . ‡avolume ‡bnc ‡2rdacarrier
50500. ‡tJourney ‡g1 -- ‡tCompany President ‡g2 -- ‡tYoung Man ‡g3 -- ‡tOne Minute Manager ‡g6 -- ‡tOne Minute Apology ‡g8 -- ‡tSurrender ‡g22 -- ‡tIntegrity ‡g31 -- ‡tNot Attached To Outcome ‡g52 -- ‡tApology At Home And At Work ‡g55 -- ‡tTaking Responsibility ‡g70 -- ‡tSelf-Appreciation ‡g74 -- ‡tApologizing To Yourself ‡g80 -- ‡tSelf-Respect And The One Minute Apology ‡g83 -- ‡tA Chance To Get It Right ‡g88 -- ‡tA Way Of Saying Thank You ‡g91 -- ‡tMoment Of Truth ‡g96 -- ‡tPresident's One Minute Apology ‡g103.
520 . ‡aWith his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.
650 0. ‡aApologizing. ‡0(CARDINAL)693707
650 0. ‡aLeadership. ‡0(CARDINAL)244135
7001 . ‡aMcBride, Margret. ‡0(CARDINAL)422876
902 . ‡aMARCIVE 201809
902 . ‡aMARCIVE 201909
902 . ‡aMARCIVE 201912
902 . ‡aMARCIVE 202106
901 . ‡a2584190 ‡bOCLC ‡c2584190 ‡tbiblio ‡soclc