Three communication styles -- Your thoughts affect your actions -- Golden rule -- You are special -- Your special inner qualities -- Things you do well -- SMILE to make improvements -- Turn it around -- Picture of assertiveness -- An assertive attitude -- Try, try again -- Setting small, achievable goals -- Doing things for yourself -- All about you -- Your values -- Knowing your feelings -- Managing your feelings -- Staying calm -- Managing your anger -- Choosing real friends -- Taking responsibility for your actions -- Your right to say no -- Your rights -- "I feel" statements -- Starting a conversation -- Accepting and giving compliments -- Assertiveness with a group -- Assertiveness with adults -- Separating people from problems -- Seeing another person's point of view -- Seeing your part in the problem -- CATTS problem-solving guidelines -- Brainstorming solutions -- Problem solving through compromise -- Playful teasing and harmful teasing -- Behaviors that encourage or discourage teasing -- SAIL through teasing -- Staying calm to handle teasing -- When to call for help -- Putting it all together.