Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
Record details
- ISBN: 9781422133316
- ISBN: 1422133311
- Physical Description: x, 247 pages : illustrations ; 24 cm
- Publisher: Boston, Mass. : Harvard Business Review Press, [2012]
- Copyright: ©2012
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical notes (pages 227-231) and index.
- Formatted Contents Note:
- Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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Available copies
- 2 of 2 copies available at NC Cardinal.
- 1 of 1 copy available at McDowell County Public Library. (Show)
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Marion Library | 658.812 FRE (Text) | 37810435048326 | Adult Nonfiction | Available | - |
| Statesville Main Library | 658.812 FRE (Text) | 33114017203092 | Adult Nonfiction | Available | - |
Accessibility Features
| LDR | 01622cam a2200397 a 4500 | ||
|---|---|---|---|
| 001 | 1378513 | ||
| 003 | CARDINAL | ||
| 005 | 20131130145320.0 | ||
| 008 | 110715s2012 maua b 001 0 eng | ||
| 010 | . | ‡a 2011029760 | |
| 019 | . | ‡a701019410 | |
| 020 | . | ‡a9781422133316 ‡q(alkaline paper) | |
| 020 | . | ‡a1422133311 ‡q(alkaline paper) | |
| 035 | . | ‡a(OCoLC)770616997 | |
| 040 | . | ‡aDLC ‡beng ‡erda ‡cDLC ‡dYDX ‡dBTCTA ‡dYDXCP ‡dTOH ‡dEKL ‡dORX ‡dBWX ‡dBDX ‡dCDX ‡dOSD ‡dUtOrBLW | |
| 042 | . | ‡apcc | |
| 082 | 0 | 0. | ‡a658.8/12 ‡223 |
| 100 | 1 | . | ‡aFrei, Frances. ‡0(CARDINAL)397586 |
| 245 | 1 | 0. | ‡aUncommon service : ‡bhow to win by putting customers at the core of your business / ‡cFrances Frei, Anne Morriss. |
| 264 | 1. | ‡aBoston, Mass. : ‡bHarvard Business Review Press, ‡c[2012] | |
| 264 | 4. | ‡c©2012 | |
| 300 | . | ‡ax, 247 pages : ‡billustrations ; ‡c24 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical notes (pages 227-231) and index. | |
| 505 | 0 | . | ‡aTruth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger. |
| 650 | 0. | ‡aCustomer relations. ‡0(CARDINAL)235638 | |
| 650 | 0. | ‡aCustomer services. ‡0(CARDINAL)235639 | |
| 650 | 0. | ‡aService industries ‡xManagement. ‡0(CARDINAL)253042 | |
| 700 | 1 | . | ‡aMorriss, Anne. ‡0(CARDINAL)397587 |
| 902 | . | ‡aMARCIVE 201809 | |
| 902 | . | ‡aMARCIVE 201909 | |
| 902 | . | ‡aMARCIVE 201912 | |
| 902 | . | ‡aMARCIVE 202303 | |
| 901 | . | ‡a1378513 ‡b ‡c1378513 ‡tbiblio | |
