A good apology : four steps to make things right / Molly Howes, PhD.
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"-- Provided by publisher.
Record details
- ISBN: 9781538701317
- ISBN: 1538701316
- Physical Description: xvi, 267 pages ; 24 cm
- Edition: First edition
- Publisher: New York : Grand Central Publishing, 2020.
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (pages 233-252) and index.
Search for related items by subject
- Subject:
- Apologizing.
Emotions. - Genre:
- Self-help publications.
Available copies
- 8 of 8 copies available at NC Cardinal.
- 1 of 1 copy available at McDowell County Public Library. (Show)
Holds
- 0 current holds with 8 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Marion Library | 158.2 HOW (Text) | 37810435766596 | Adult Nonfiction | Available | - |
| Cliffdale Library | 158.2 H (Text) | 31781065571521 | Adult Nonfiction | Available | - |
| Henderson Main Branch | 158.2 H (Text) | 33258009428801 | Adult Nonfiction | Available | - |
| High Point Library | 158.2 Howes (Text) | 30519010767351 | Adult Nonfiction | Available | - |
| Person County Library | 158.2 HOW (Text) | 34622001527804 | Adult Nonfiction | Available | - |
| Robeson County Public Library | 158.2 HOWES (Text) | 34510000639508 | Adult Nonfiction | Available | - |
| South Granville Branch Library | 158.2 HOWES (Text) | 42756202273873 | Adult Nonfiction | Available | - |
| Statesville Main Library | 158.2 HOW (Text) | 33114018282970 | Adult Nonfiction | Available | - |
Accessibility Features
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|---|---|---|---|
| 001 | 12290746 | ||
| 003 | CARDINAL | ||
| 005 | 20200908173544.0 | ||
| 008 | 200210s2020 nyu e b 001 0 eng | ||
| 010 | . | ‡a 2019050663 | |
| 040 | . | ‡aDLC ‡beng ‡erda ‡cDLC ‡dOCLCO ‡dOCLCF ‡dZAC ‡dCHY ‡dUAP ‡dAZD | |
| 020 | . | ‡a9781538701317 ‡q(hardcover) | |
| 020 | . | ‡a1538701316 ‡q(hardcover) | |
| 035 | . | ‡a(OCoLC)1123230378 ‡z(OCoLC)1165622378 ‡z(OCoLC)1166318767 ‡z(OCoLC)1175656906 ‡z(OCoLC)1175657183 ‡z(OCoLC)1175657715 ‡z(OCoLC)1175661281 ‡z(OCoLC)1182025584 | |
| 082 | 0 | 0. | ‡a158.2 ‡223 |
| 100 | 1 | . | ‡aHowes, Molly, ‡eauthor. |
| 245 | 1 | 2. | ‡aA good apology : ‡bfour steps to make things right / ‡cMolly Howes, PhD. |
| 250 | . | ‡aFirst edition | |
| 264 | 1. | ‡aNew York : ‡bGrand Central Publishing, ‡c2020. | |
| 300 | . | ‡axvi, 267 pages ; ‡c24 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical references (pages 233-252) and index. | |
| 520 | . | ‡a"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"-- ‡cProvided by publisher. | |
| 650 | 0. | ‡aApologizing. ‡0(CARDINAL)693707 | |
| 650 | 0. | ‡aEmotions. ‡0(CARDINAL)237266 | |
| 655 | 7. | ‡aSelf-help publications. ‡2lcgft ‡0(CARDINAL)342225 | |
| 901 | . | ‡a12290746 ‡bCARDINAL ‡c12290746 ‡tbiblio ‡sSystem Local | |
