A good apology : four steps to make things right / Molly Howes, PhD.
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"-- Provided by publisher.
Record details
- ISBN: 9781538701317
- ISBN: 1538701316
- Physical Description: xvi, 267 pages ; 24 cm
- Edition: First edition
- Publisher: New York : Grand Central Publishing, 2020.
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (pages 233-252) and index.
Search for related items by subject
- Subject:
- Apologizing.
Emotions. - Genre:
- Self-help publications.
Available copies
- 8 of 8 copies available at NC Cardinal.
- 1 of 1 copy available at McDowell County Public Library. (Show)
Holds
- 0 current holds with 8 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Marion Library | 158.2 HOW (Text) | 37810435766596 | Adult Nonfiction | Available | - |
| Cliffdale Library | 158.2 H (Text) | 31781065571521 | Adult Nonfiction | Available | - |
| Henderson Main Branch | 158.2 H (Text) | 33258009428801 | Adult Nonfiction | Available | - |
| High Point Library | 158.2 Howes (Text) | 30519010767351 | Adult Nonfiction | Available | - |
| Person County Library | 158.2 HOW (Text) | 34622001527804 | Adult Nonfiction | Available | - |
| Robeson County Public Library | 158.2 HOWES (Text) | 34510000639508 | Adult Nonfiction | Available | - |
| South Granville Branch Library | 158.2 HOWES (Text) | 42756202273873 | Adult Nonfiction | Available | - |
| Statesville Main Library | 158.2 HOW (Text) | 33114018282970 | Adult Nonfiction | Available | - |
Accessibility Features
Summary:
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--
